Expectancy Theory

The expectancy theory by Victor Bloom is based on the believe that organizational employees act in a certain way based on the strength of an outcome and how attractive the outcome is to the individual. The theory contains three main relationships and when all three are maintained the desired behavior from the employee will be achieved. These three relationships are effort-performance (Expectant probability), performance-reward (Instrumentality probability) and rewards-personal goals (Valence).In the effort-performance relationship or expectancy the employee must believe that if they perform in a certain manner that they will indeed increase their performance and thus make goals obtainable. In order for the employee to actually believe that increase effort will lead to increase performance they must believe that the process is valid, that they have the tools and resources to achieve the goal and that the goal is meaningful. The goal can’t be without merit based on their knowled ge of the job and their past experiences.The performance-reward relationship or instrumentality hinges of the belief that if the employee does work harder and does meet the performance goal that they will receive a reward or a greater reward compared to others. The employee again needs to have trust in the reward system and the people who manage the processes and reward systems. The reward process should be transparent and fair. The rewards-personal relationship or valence is the value that the employee sees in obtaining the goals. This will be variable because different things motivate people.Paid time off motivate some, bonuses and or pay raises motivate others. Some employees simply are satisfied with being recognized and others seek promotion. The key element to the rewards-personal relationship is not that the employee is satisfied but the satisfactions meet their expectant level of satisfaction. (Expectancy Theory of Motivation, 2012) In the task’s given scenario there is plenty of evidence that the employees have little confidence in the thought of working hard and producing more has any positive affect on them. This is an excellent scenario to apply the expectancy theory.Based on the interviews of supervisor A’s employee by supervisor B’s supervisor there is lack of trust that work is rewarded at all, fairly, and the current reward system is not worth the trouble. The statement that the bonuses are not enough to make a difference in their pay after deductions and the statements that you have to be way underperforming to have a negative effect on your pay and over performance has no positive effect on pay confirm this. These opinions are obviously based on past experience of working with the audio product company.Supervisor A obviously must have the same attitudes as the people he supervises being that his group is underperforming and supervisor B is the person concerned and asking the questions on how to better the situation. There is also a statement that some employees believed they did not have the dexterity to perform the new process undermining the confidence in the new program. The company needs to do several things utilizing the expectancy theory. First there needs to be confidence in the new program that it is meaningful and the goals are obtainable.First for the employees with the issue of dexterity, there needs to be some education and assistance provided to those employees to evaluate what they can do to make it easier to perform the job. Maybe additional tools or resources are necessary. This education and assistance could even be provided by the employees that are doing well and excelling in the new process. The company should set common individual and team goals. The individual goals would motivate the employees and the team goals should motivate the supervisors. These goals need to be obtainable and enough of a challenge that the employee feels accomplishment when they meet them.There also shou ld be regular feedback about their performance. This addresses the expectancy part of the theory that if they work harder that it will increase their performance. Then to gain interest in the rewards, there needs to be an overhaul of the reward system itself. There needs to be variety in the rewards. A poll could be taken of the employees and ask them what would be fair rewards for met goals. The employer could take the majority opinion of the poll and offer the result as a reward or offer options of rewards either by individuals or by group.The rewards must be of value to the employee that is the bottom line. The company needs to have transparency in the new goal and reward program. That will make sure there is confidence and fairness in the reward program. Employees must see that the achievers are being rewarded while the underachievers are not. This tangible difference must be known and visible to reinforce that things are now different and effort is awarded. This aspect addresse s the instrumentality relationship aspect of the expectancy theory.To accommodate those employees that are motivated by recognition, individual rewards that include company wide recognition should be established in addition to the monetary or benefit rewards. Team recognition awards could also be established. This would create a little friendly competition while providing openly displayed performance numbers which in turn provides positive feedback for increased performance. By making sure that the reward system has value and makes the employee desire to make the goal and want the reward addresses the valence relationship of the theory.By giving the employees the skills and tools necessary to obtain goals and to have the employees’ confidence that there is an open and fair reward mechanism is vital for successful motivation of the workforce. It is of utmost importance that the employee feels that their increased effort will increase performance and the increased performance w ill result in meaningful expected rewards for them. Bibliography Expectancy Theory of Motivation. (2012, 11 4). Retrieved from Management Study Guide: http://www. managementstudyguide. com/expectancy-theory-motivation. htm Expectancy Theory Expectancy theory proposes that a person will decide to behave or act in a certain way because they are motivated to select a specific behavior over other behaviors due to what they expect the result of that selected behavior will be. [1] In essence, the motivation of the behavior selection is determined by the desirability of the outcome. However, at the core of the theory is the cognitive process of how an individual processes the different motivational elements. This is done before making the ultimate choice.The outcome is not the sole determining factor in making the decision of how to behave. [1] Expectancy theory is about the mental processes regarding choice, or choosing. It explains the processes that an individual undergoes to make choices. In the study of organizational behavior, expectancy theory is a motivation theory first proposed by Victor Vroom of the Yale School of Management. â€Å"This theory emphasizes the needs for organizations to relate rewards directly to per formance and to ensure that the rewards provided are those rewards deserved and wanted by the recipients. † [2] Victor H.Vroom (1964) defines motivation as a process governing choices among alternative forms of voluntary activities, a process controlled by the individual. The individual makes choices based on estimates of how well the expected results of a given behavior are going to match up with or eventually lead to the desired results. Motivation is a product of the individual’s expectancy that a certain effort will lead to the intended performance, the instrumentality of this performance to achieving a certain result, and the desirability of this result for the individual, known as valence. [3] Contents hide] 1 Author 2 Key elements 2. 1 Expectancy: Effort > Performance (E>P) 2. 2 Instrumentality: Performance > Outcome (P>O) 2. 3 Valence- V(R) 3 Current Research 3. 1 Management 3. 2 Computer Users 3. 3 Models of Teacher Expectancy Effects 4 Criticisms 5 Related The ories 6 Notes 7 Further reading [edit] Author In 1964, Vroom developed the Expectancy theory through his study of the motivations behind decision making. His theory is relevant to the study of management. Currently, Vroom is a John G. Searle Professor of Organization and Management at the Yale University School of Management. 4] [edit] Key elements The Expectancy Theory of Motivation explains the behavioral process of why individuals choose one behavioral option over another. It also explains how they make decisions to achieve the end they value. Vroom introduces three variables within the expectancy theory which are valence (V), expectancy (E) and instrumentality (I). The three elements are important behind choosing one element over another because they are clearly defined: effort-performance expectancy (E>P expectancy), performance-outcome expectancy (P>O expectancy). 5] Three components of Expectancy theory: Expectancy, Instrumentality, and Valence 1. Expectancy: Effort > Perform ance (E>P) 2. Instrumentality: Performance > Outcome (P>O) 3. Valence- V(R) [edit] Expectancy: Effort > Performance (E>P) Expectancy is the belief that one's effort (E) will result in attainment of desired performance (P) goals. Usually based on an individual's past experience, self-confidence (self efficacy), and the perceived difficulty of the performance standard or goal.Factors associated with the individual's Expectancy perception are self efficacy, goal difficulty, and control. Self efficacy is the person’s belief about their ability to successfully perform a particular behavior. Goal difficulty happens when goals are set too high or performance expectations that are made too difficult are most likely to lead to low expectancy perceptions. Control is one's perceived control over performance. In order for expectancy to be high, individuals must believe that they have some degree of control over the expected outcome. edit] Instrumentality: Performance > Outcome (P>O) Inst rumentality is the belief that a person will receive a reward if the performance expectation is met. This reward may come in the form of a pay increase, promotion, recognition or sense of accomplishment. Instrumentality is low when the reward is the same for all performances given. Factors associated with the individual's instrumentality for outcomes are trust, control and policies. If individuals trust their superiors, they are more likely to believe their leaders promises.When there is a lack of trust in leadership, people often attempt to control the reward system. When individuals believe they have some kind of control over how, when, and why rewards are distributed, Instrumentality tends to increase. Formalized written policies impact the individuals' instrumentality perceptions. Instrumentality is increased when formalized policies associates rewards to performance. [edit] Valence- V(R) Valence:[6] the value the individual places on the rewards based on their needs, goals, val ues and Sources of Motivation.Factors associated with the individual's valence for outcomes are values, needs, goals, preferences and Sources of Motivation Strength of an individual’s preference for a particular outcome. The valence refers the value the individual personally places on the rewards. -1 >0> +1 -1= avoiding the outcome 0= indifferent to the outcome +1=welcomes the outcome In order for the valence to be positive, the person must prefer attaining the outcome to not attaining it. Expectancy Theory of motivation can help managers understand how individuals make decisions regarding various behavioral alternatives.The model below shows the direction of motivation, when behavior is energized: Motivational Force (MF) = Expectancy x Instrumentality x Valence When deciding among behavioral options, individuals select the option with the greatest amount of motivational force (MF). Expectancy and instrumentality are attitudes (cognitions) that represent an individual's perce ption of the likelihood that effort will lead to performance that will lead to the desired outcomes. These perceptions represent the individual’s subjective reality, and may or may not bear close resemblance to actual probabilities.These perceptions are tempered by the individual's experiences (learning theory), observations of others (social learning theory), and self-perceptions. Valence is rooted in an individual’s value system. One example of how this theory can be applied is related to evaluating an employee’s job performance. One’s performance is a function of the multiplicative relationship between one’s motivation and ability [P=f (M*A)] [1] Motivation can be expressed as [M=f (V*E)],[7] or as a function of valence times expectancy.In layman’s terms, this is how much someone is invested in something along with how probable or achievable the individual believes the goal is. [edit] Current Research [edit] Management Victor Vroomâ€℠¢s expectancy theory is one such management theory focused on motivation. According to Holdford and Lovelace-Elmore (2001, p. 8), Vroom asserts, â€Å"intensity of work effort depends on the perception that an individual’s effort will result in a desired outcome†. Vroom suggests that â€Å"for a person to be motivated, effort, performance and motivation must be linked† (Droar, 2006, p. 2).Three factors direct the intensity of effort put forth by an individual, according to Vroom; expectancy, instrumentality, and preferences (Holdford and Lovelace-Elmore, 2001). In order to enhance the performance-outcome tie, managers should use systems that tie rewards very closely to performance. Managers also need to ensure that the rewards provided are deserved and wanted by the recipients. [8] In order to improve the effort-performance tie, managers should engage in training to improve their capabilities and improve their belief that added effort will in fact lead to better performance. 8] – Emphasizes self-interest in the alignment of rewards with employee's wants. – Emphasizes the connections among expected behaviors, rewards and organizational goals Expectancy Theory, though well known in work motivation literature, is not as familiar to scholars or practitioners outside that field. [edit] Computer Users Lori Baker-Eveleth and Robert Stone, University of Idaho, conducted an empirical study on 154 faculty members’ behavioral intentions/responses to use of new software.The antecedents with previous computer experience ease of the system, and administrator support for they are linked to behavioral intentions to use the software through self-efficacy and outcome expectancy. Self-efficacy and outcome expectancy impacts a person’s effect and behavior separately. Self-efficacy is the belief a person has that they possess the skills and abilities to successfully accomplish something. Outcome expectancy is the belief a person has when they accomplish the task, a desired outcome is attained.Self-efficacy has a direct impact on outcome expectancy and has a larger effect than outcome expectancy. [9] Employees will accept technology if they believe the technology is a benefit to them. If an employee is mandated to use the technology, the employees will use it but may feel it is not useful. On the other hand, when an employee is not mandated, the employee may be influenced by other factors that it should be used. The self-efficacy theory can be applied to predicting and perceiving an employee’s belief for computer use (Bandura, 1986; Bates & Khasawneh, 2007).This theory associates an individual’s cognitive state affective behavioral outcomes (Staples, Hulland, & Higgins, 1998). Motivation, performance, and feelings of failure are examples of self-efficacy theory expectations. The following constructs of the self-efficacy theory that impact attitudes and intentions to perform: past experience or mas tery with the task, vicarious experience performing the task, emotional or physiological arousal regarding the task, and social persuasion to perform the task. edit] Models of Teacher Expectancy Effects Jere Brophy and Thomas Good (1970, 1974) provided a comprehensive model of how teacher expectations could influence children's achievement. Their model posits that teachers' expectations indirectly affect children's achievement: â€Å"teacher expectations could also affect student outcomes indirectly by leading to differential teacher treatment of students that would condition student attitudes, expectations, and behavior† (Brophy, 1983, p. 639). The model includes the following sequence.Teachers form differential expectations for students early in the school year. Based on these expectations, they behave differently toward different students, and as a result of these behaviors the students begin to understand what the teacher expects from them. If students accept the teachers ' expectations and behavior toward them then they will be more likely to act in ways that confirm the teacher's initial expectations. This process will ultimately affect student achievement so that teachers' initial expectancies are confirmed. [10]In discussing work related to this model, Brophy (1983) made several important observations about teacher expectation effects. First and foremost, he argued that most of the beliefs teachers hold about student are accurate, and so their expectations usually reflect students' actual performance levels. As a result, Brophy contended that selffulfilling prophecy effects have relatively weak effects on student achievement, changing achievement 5% to 10%, although he did note that such effects usually are negative expectation effects rather than positive effects.Second, he pointed out that various situational and individual difference factors influence the extent to which teacher expectations will act as self-fulfilling prophecies. For instance , Brophy stated that expectancy effects may be larger in the early elementary grades, because teachers have more one-on-one interactions with students then, as they attempt to socialize children into the student role. In the upper elementary grades more whole-class teaching methods are used, which may minimize expectation effects.Some evidence supports this claim; expectancy effects in Rosenthal and Jacobson's (1968) study were strongest during the earlier grades. Raudenbush's (1984) meta-analysis of findings from different teacher expectancy studies in which expectancies were induced by giving teachers artificial information about children's intelligence showed that expectancy effects were stronger in Grades 1 and 2 than in Grades 3 through Grade 6, especially when the information was given to teachers during the first few weeks of school.These findings are particularly relevant because they show a form of the expectancy theory and how teachers have certain expectations of students and how they treat the students differently because of those expectations. [10] [edit] Criticisms Some of the critics of the expectancy model were Graen (1969) Lawler (1971), Lawler and Porter (1967), and Porter and Lawler (1968). [11] Their criticisms of the theory were based upon the expectancy model being too simplistic in nature; these critics started making adjustments to Vroom’s model.Edward Lawler claims that the simplicity of expectancy theory is deceptive because it assumes that if an employer makes a reward, such as a financial bonus or promotion, enticing enough, employees will increase their productivity to obtain the reward. [12] However, this only works if the employees believe the reward is beneficial to their immediate needs. For example, a $2 increase in salary may not be desirable to an employee if the increase pushes her into a tax bracket in which she believes her net pay is actually reduced, which is actually impossible in the United States with marginal tax brackets.Similarly, a promotion that provides higher status but requires longer hours may be a deterrent to an employee who values evening and weekend time with his children. In addition to that, if anyone in the armed forces or security agencies is promoted, there is a must condition for such promotions, that they he/she will be transferred to other locations. In such cases, if the new place is far from their permanent residence, where their family is residing, they will not be motivated by such promotions, and the results will be other way round.Because, the outcome, which this reward (promotion) will yield, may not be valued by those who are receiving it. Lawler’s new proposal for expectancy theory is not against Vroom’s theory. Lawler argues that since there have been a variety of developments of expectancy theory since its creation in 1964; the expectancy model needs to be updated. Lawler’s new model is based on four claims. [13] First, whenever there are a number of outcomes, individuals will usually have a preference among those outcomes.Two, there is a belief on the part of that individual that their action(s) will achieve the outcome they desire. Three, any desired outcome was generated by the individual’s behavior. Finally, the actions generated by the individual were generated by the preferred outcome and expectation of the individual. Instead of just looking at expectancy and instrumentality, W. F. Maloney and J. M. McFillen [13] found that expectancy theory could explain the motivation of those individuals who were employed by the construction industry. For nstance, they used worker expectancy and worker instrumentality. Worker expectancy is when supervisors create an equal match between the worker and their job. Worker instrumentality is when an employee knows that any increase in their performance leads to achieving their goal. In a chapter entitled â€Å"On the Origins of Expectancy Theory† published in G reat Minds in Management by Ken G. Smith and Michael A. Hitt, Vroom himself agreed with some of these criticisms and stated that he felt that the theory should be expanded to include research conducted since the original publication of his book.

Anatomy and Histology of the Small and Large Intestine

Anatomy and Histology of the Small and Large Intestine MACROSCOPIC FEATURES Small Intestine The small intestine is a specialized tubular structure within the abdominal cavity in continuity with the stomach proximally and the colon distally. The small bowel increases 20 times in length with aging, from 200 cm in the newborn to almost 6 m in the adult, and its length is approximated by three times the length of the infant, or height of the child or adult. 1] The duodenum, the most proximal portion of the small intestine, begins at the duodenal bulb, travels in the retroperitoneal space around the head of the pancreas, and ends on its return to the peritoneal cavity at the ligament of Treitz. The remainder of the small intestine is suspended within the peritoneal cavity by a thin, broad-based mesentery that is attached to the posterior abdominal wall and allows free movement of the small intestine within the abdominal cavity. The proximal 40% of the mobile small intestine is the jejunum , and the remaining 60% is the ileum.The jejunum occupies the left upper portion of the abdomen, and the ileum is positioned in the right abdomen and upper part of the pelvis. No distinct anatomic demarcation exists between jeju-num and ileum. Visual examination of the luminal surface of the small intestine reveals mucosal folds, the plicae circulares. More numerous in the proximal jejunum, the plicae circulares decrease in number in the distal small bowel and are absent in the terminal ileum. Aggregates of lymphoid follicles are scattered throughout the small intestine but are found in highest concentration within the ileum, where they are designated Peyer's patches.Peyer's patches normally are more prominent during infancy and childhood than they are in adulthood. The small bowel is in continuity with the colon at the ileocecal valve, which comprises two semilunar lips that protrude into the cecum. The ileocecal valve provides a barrier to the retrograde flow of colonic contents i nto the small intestine. This barrier appears to be a function of the angulation between the ileum and cecum that is maintained by the superior and inferior ileoceal ligaments,[2] and a true tonic, sphincter-type pressure does not appear to be present in this region.Colon and Rectum The colon is a tubular structure approximately 30 to 40 cm in length at birth in the full-term infant. In the adult, the colon measures 1. 5 m, about one quarter of the length of the small bowel. The diameter of the colon is greatest in the cecum (7. 5 cm) and narrowest in the sigmoid (2. 5 cm). The colon is continuous with the small intestine proximally at the ileocecal valve and ends distally at the anal verge ( Fig. 93-1 ).The external appearance of the colon differs from that of the small bowel, because the longitudinal muscle fibers of the colon coalesce into three discrete bands called teniae, located at 120-degree intervals about the colonic circumference: tenia liberis, tenia omentalis, and tenia mesocolica. The teniae start at the base of the appendix and extend continuously to the proximal rectum. Outpouchings of the colon, the haustra, are found between the teniae. Semilunar folds characterize the mucosa between the haustra. Sacs of peritoneum filled with adipose tissue, the appendices epiploicae, are found on the surface of the colon.

Drugs in Schools Essay

It is said that the majority of high school students have witnessed illegal drugs being used in their schools, illegal drugs being sold, illegal drugs in the possession of students, students high on drugs and students that are drunk. Parents think that until they get rid the schools of drugs, students will not bring good grades and achieve high marks. In schools in Newfoundland and Labrador, drugs are a huge issue. Smoking weed has become as regular as smoking a cigarette. The youth are even selling marijuana amongst themselves. All kinds of drugs are being used such as crystal meth, pot and ecstasy. In America, 60% of high school students and 30% or middle school students returned to school this year where illegal drugs are used, kept and sold. Many reports found that drug abuse will increase and will add $41 billion to the cost of elementary and secondary education this year for class disruption and violence, special education and tutoring. Parents say that drugs have infested schools and threatened students and their ability to learn and develop their talents. If parents would feel strongly about drugs in schools, we would have drug-free schools. It seems that more and more high school students are using drugs every year. Mostly, 10.5% of the youth that come for treatment are kids who started using drugs before the age of eleven. The media says that it is the parents, school board and the authorities to be held responsible for this because they never asked for drug-free schools.

Surecut Shears Inc.

Company: Fischer is both treasurer and president †¢Stewart did approve the 2,5mill loan extension †¢House hold scissors and industrial shears †¢Severe competition from foreign companies †¢Made profits every year since 1958 †¢Short term borrowing were normally between july and December, additional capital neeede to support sales peak †¢Produce at an even rate throughout the year – contributed to the need of seasonal funds †¢June 1995 †¢3,5 mill loan- anticipated to pay it of in decemebr 95 need for another 1. 2mill in june 1996 because of a plant modernization program †¢Program need 6mil, half completed- finised by august 1995 †¢Expected to save 900 per year in manufacturing costs. †¢Sept 95 †¢Neede 500K more to cover peak season †¢January 1996 †¢Sales came down- retailing downturn- †¢Need for more short term borrowing- higher expenditures for modernization project. †¢Funds needed unitl adjuntsing t o economic conditions †¢Estimated it would not occur until april 96 †¢April 1996 Not able to pay 1. 25mill before seasonal upturn in june †¢Further slaes decline, retail recesiion Why was SureCut Shears unable to repay its bank loan by December 1995 as originally forecast Major sources: †¢Net income †¢Bnak loans †¢Decrease in inventories †¢Decrease in cash Major use †¢Increase in account receivalbes †¢Increase in fixed assets Sources and uses July December Sources Uses Net income2221 AR 3,489 depreciation Bank Loans2,279 AP 177 Long term debt 299 Dividends 600Fixed assets 3,321 Inventories1,604 Tax pre payable303 miseclanoues 1 Decrease in cash1,480 78877887 †¢Decrease in liquidity due to increase in AR †¢CCC is shortened because of higher payment period and lower payable period †¢Decrease in sales growth, therefore less revenues are generated to potencially be converted into cash †¢Build up in inventory from august du e to increased sales. †¢Lower real sales than expected in forecast ii) Why SureCut required $500K more than initially requested? Payment period increased by 10 days from august to September †¢reduction in payable period= negative cash conversion cycle, Sure cut in need of cash †¢COnitnous expenditure on modernization project, was suppose to be only 2990 in proforma, but turned out to be 294k more up to September †¢Operating and investing activites are the major USES OF CASH, although the analisis shows that the cumulative cash is in excess of the proforma, it is because of the short term borrowing that has taken place.

How to create a beautiful home design with low budget Essay

How to create a beautiful home design with low budget - Essay Example y, esthetic sense is really important when it comes to choosing decorating material, everything should appear impressive and for that a person has to have great taste and choice. The next important step is to take a walk around the home so as to determine which area to mainly focus upon, this is also very important because it is really difficult to cover all the areas especially when the funds available are very limited. Magazines and furniture stores can provide a lot of ideas with the help of which an ordinary looking home can look out of this world, it is very important to scroll through magazines to look for inspiration. Visiting furniture stores is also important because furniture can redefine the look of a house provided the right stuff is picked from the furniture store. Home dà ©cor items that already exist in the house should be paid attention to, it can either be sold if it is not fitting in too well or it can be modified and reinvented to make the house look better at absolutely no extra cost. Painting the walls in each room would definitely help and the whole process is inexpensive also, the right shade should be selected to make the house look better and it is also important to be unique and appealing to the senses. Colors can be mixed and matched suiting the needs of an individual and also depending on the choice of color of an individual. â€Å"Purchase neutral furniture pieces if you need new furniture so they will fit into any design or color changes in the room. Browse the clearance section of the furniture store for discounted pieces, or keep an eye on Craigslist for cheap used furniture that looks like new.† (Budgeting Money) Dressing up the furniture is the next important thing, matching pillows with the wall paint can be used so as to make it look really impressive, in addition to this new pillows complimenting the furniture can also be purchased, this will make the room look so much better and impressive. â€Å"Begin by buying a few lush

American Economy 1940-1950 Assignment Example | Topics and Well Written Essays - 1250 words

American Economy 1940-1950 - Assignment Example I chose this decade because of the World War II, and I can easily demonstrate how it changed the economy of the American people (Jay 23). This decade was significant in making the United States of America the super power country in the economy and makes the country stable politically, economically, socially, and also, the technology of the country was being developed at a unusually high rate. After the war, the American men, came from war they had seen several events in the outside world. They have seen the importance of education and how education had helped to develop other countries well. The black people in the United States were then accepted to attend school and further their studies. They were allowed to go to college and acquire degrees and develop their knowledge about things in the continent. At the same time, ladies were also enjoying independence since they did not have to work at home all the time, they were allowed to go to school and acquire education that would then h elp them to get jobs. This greatly impacted the American economy since more people were learned and things were being done in a more civilized way (Jay 45). The scrap drives for steel, paper, and rubber became a source of supporting the war in America. In the year, 1942, the automobile production was stopped due to war issues, and the food was rationed in the year1943. As the war continued, several economic trends emerged in the United States; the American troops were gaining experience of the war and they were defeating the enemy troops. Soon United States of America became the super power after the Japanese bombing in 1945. Although still, United States was being challenged and opposed by the USSR still they had the lead of the war, and they had the say about what was to happen. This in turn, made American people become hard working so that they could afford to manage their status as a leading country in the world. The United States implemented a plan that was called the Marshall plan. The plans main objective was to help the countries that were more affected during the war to regain their economic status and rebuild their country. At the same time, the plan was to help in stabilizing the world economic levels. But, this could not take place since there were disputes that arose over the ideology to rebuild the war torn countries and enhance the status of the world economy. This then led to the rise of the cold war and the communism (Jay 65). After the American heroes had returned home, they realized the power and prejudice that in turn helped them to civil rights reforms that was to take place in the next decades. The servicemen’s’ readjustment Act ensured that the war soldiers were taken to college, and that they were given quality of education. In the 1949, many degrees were conferred more than 1940. This in turn, meant that, the levels of educated people had risen and that there were more employment opportunities that were created in the cou ntry. This increased the income revenues for the central government and made an impact in the economy of the United States. Television which had made its first break through in the 1939 war issue, but was interrupted by World War II made another come back in 1947. The commercial television had more than thirteen channels and was made public. People started to develop computers in the early forties. The first computer was digital it was called ENIAC and it weighed more than 29 tons

Six sigma methodology Essay Example | Topics and Well Written Essays - 250 words

Six sigma methodology - Essay Example It is based on the principle that in order to attain process improvement, it is imperative to look at making the processes more efficient, rather than through inventions and application of new principles, thereby making them cost effective. A key construct of this principle is that this need not necessarily be achieved by automating processes; in fact, the involvement of manual work is necessary and adds value to the processes. By combining the two methodologies, a strategic advantage can be created by a company applying them. While Six Sigma can be used to identify the various processes that require improvement, a BPM platform such as TeamWorks can be used as an interface between various enterprise softwares and the system that is used to monitor and control the activities involved. Apart from cost reductions and improvements in process efficiency, there are certain added benefits such as improvement in competitive advantage, customer satisfaction, etc. Although inventions and modif ications continue to take place in various processes and activities, it is important to improve and make processes more efficient to sustain long term advantages, irrespective of the industry being considered (Breyfogle, 2004). References Breyfogle,, F. W. 2004.

Life in ancient rome Research Paper Example | Topics and Well Written Essays - 750 words

Life in ancient rome - Research Paper Example Rome was categorized into two sections the free people and the other one was the slaves ("Life in Ancient Rome"). Latin was the language of the ancient Romans. The clothing of the poor used to be from coarse dark types while the clothing of the rich used to be from white wool or linen. Ancient Romans had a simple intake of food such as nuts, salads, breads and other such types. The roman literature had been greatly influenced from the Greeks. The literary works of ancient Roman mainly consist of history of Rome (Adkins and Adkins, 374). Dome of Florence (Source: http://www.italian-renaissance-art.com/image-files/brunelleschi-dome-florence.jpg) Filippo Brunelleschi was one of the young architects of Ancient Rome. Brunelleschi was highly interested in the ruins of ancient Rome. He planned to visit Rome with his friend and study the architecture of Rome. During the visit many measurements were taken by Brunelleschi and also some drawings were made by him too. Brunelleschi was inspired b y the buildings of Rome and this was useful for grooming his artistic abilities. He had studied the architecture of the Pantheon dome and this helped him in constructing the Dome of Florence. There are about 4 million bricks used for the construction of the dome. The design of the dome is in an octagonal herringbone pattern and has been constructed from materials of various types. Where there is a minimum level of curve, stones have been used in those areas as resistance would be greater this way ("Filippo Brunelleschi Italian Renaissance architect"). The dome structure is developed on a drum rather than the roof. This engineering allowed the structure to be built without scaffolding on the ground. There are shells used at the sides of the dome. These shells have the support of ribs . These ribbed reinforcements are combined with each other in a horizontal structure as well as a vertical structure and attached with this is a staircase that can be seen till the top. The dome was a sy mbol of importance for the city of Florence. It is one of the strong symbols of Renaissance as it is a main building of architecture and skilful engineering in Florence ("Brunelleschi's Dome "). It was one of the largest dome's constructed in that era. A neo gothic style has been used for the construction of the dome. Brunelleschi is buried under Florence Cathedral and many architects still come over from other places to follow his design and architectural techniques. Gates of Paradise by Lorenzo Ghiberti (Source: http://arthistory.about.com/od/special_exhibitions/l/bl_ghiberti_high_prev.htm) A public competition had taken place by a merchant of Florence for making a pair of doors. These doors had to be placed in the Florence Baptistery. Competitors of Ghiberti were Jacobo della Quercia and Brunelleschi. The theme of the competition was the Sacrifice of Abraham. Ghiberti won the competition as his work consisted of a smooth model and the surface of the work was superior to that of B runelleschi. The gates of paradise are considered as one of the masterpiece renaissance work of Lorenzo Ghiberti. The commencement of this masterpiece work had taken place in the year 1403 and it was completed by the year 1424. His work reflects upon the charm and grace of architectural work. The doors are made up of bronze and consist of 28 panels that are quarterfolded. Reflections of the Old Testament has been carved on the

Baskin Robins Research Paper Example | Topics and Well Written Essays - 250 words

Baskin Robins - Research Paper Example Organizations within that industry can then access the information for a certain fee. Basin-Robins require syndicated data concerning organizations within its industry, especially those that serve the same or similar market. The information must be based on organizations that have changed their logo in the past. The effects the change had on customers’ purchasing patterns and overall sales and profitability can guide Basin-Robins on deciding whether changing the logo is a worthwhile venture or not. The secondary and syndicated data would serve to give insights on the viability of changing the logo for Baskin-Robins. Qualitative research provides information on changes that have been effected in organizations in a certain industry. The information obtained through qualitative research on competitors would inform Baskin-Robins on the expected reactions from customers upon changing its brand. Moreover, the impact of the reactions on profit margins and sales volume can be estimated using the qualitative research (Kolb, 2008). There are customers who have established an identity with the existing brand. These customers may be reluctant to accept the new brand. Changing the brand without considering its impact on such customers may be detrimental to the organization’s performance. On the other hand, the research can insightfully establish the need for brand change. The brand change may bring in more customers and persuade existing ones from seeking competitors’ products by taking care of their changed tastes and

Should Canada share its freshwater with people in the developing world Research Paper

Should Canada share its freshwater with people in the developing world who do not have access to safe and clean freshwater - Research Paper Example It is an essential input for industries, hydropower generation, agricultural activities, subsistence or commercial agriculture and other significant purposes. These activities are the core livelihood of human well-being because they contribute to employment and national economic activities. However, access to safe and clean freshwater has become a global health issue and many nations, especially the developing economies, have been profoundly impacted by water scarcity. The WHO reveals that more than 3,900 children die annually because of waterborne infections (Miller & Spoolman, 2012). The developing nations are being impacted heavily by water related issues, and many families lack access to safe and clean freshwater. Almost half of the population in the developing nations lacks access to safe and clean freshwater because of natural phenomena such as climatic changes due to globalization, rainfall patterns and human factors including high population growth and pollution, thus threate ning sustainable water resources. Reasons Why Canada Should Share Its Freshwater With People in the Developing World The increased demand for freshwater, increased population growth, overexploitation of natural resources and climatic changes are worsening the state of freshwater resources, hence the need for Canadians to share their freshwater with people in the developing nations. First, Canada should share freshwater with the developing nations because there is an increased demand for water sources in the developing world. This results from the high population growth rate in developing nations and overdependence on agricultural activities. Miller (2007) asserts that supplying freshwater for irrigation and drinking is one way of sustaining the earth. This is because many people in the developing nations depend heavily on agricultural activities as their backbone for economic growth. However, many of them are unable to achieve sustainability because of increased poverty levels, whic h is linked with water scarcity. Many of them undergo severe famine because of prolonged drought and water related diseases. Therefore, distribution of safe and clean water will reduce over-competition on scarce water resources and exploitation of water resources, hence achievement of sustainable development. Moreover, the increased population growth rate contributes to an increased demand for water; thus, there is the need for Canadian government to supply adequate fresh water to the developing world. The world report on population reveals that many developing nations have the highest population rate and this contributes to associated problems such as competition for the available scarce resources, encroaching on the water resources areas such as wetlands and forested areas (Bundschuh & Hoinkis, 2012). Wetlands and forests play significant functions in maintaining natural resources, but overpopulation, pollution and competition for natural resources threaten the sustainability of s uch natural resources. Therefore, it is the role of Canadian government to work with other international policy makers to contribute to the global agenda of managing water resources and distributing quality water (Canada, 2005). They will provide access to technology and offer effective training programs in the key development areas of water resource management. This will benefit the developing nations, thus enabling them to access quality water and achieving

Nurse-to-Patient Ratio legislation Essay Example | Topics and Well Written Essays - 1750 words

Nurse-to-Patient Ratio legislation - Essay Example The problem of nurse staffing has been a consistent problem since the year 1996. However, it needs to be addressed since patients nowadays know their rights as they are better informed that earlier about their health. Other issues have also contributed into finding a solution for this problem. This includes high levels of acuity, the amounts allocated by the national budget to this sector and finally the retirement age of employees in this profession (Buerhaus, 2009). Understaffing in government institutions has brought about so many problems that affect the well being of both patients and nurses who are meant to take care of them. These problems mostly arise when these nurses work for long hours. This can lead to patients’ mortality as nurses have a significant number of patients to attend to. In such a case, it is difficult for a nurse to detect any change in the health of the patient and consult a doctor. Secondly, it has led to increasing in the number of infections that are acquired in the hospitals by nurses in the course of their duty (Clark, 2005). This is mostly associated with poor working conditions and lack of the required equipments to perform their duties. This has been a consistent problem in most hospitals hence it should be addressed with immediate effect. Understaffing also causes shock among nurses and as well as bloodstream infections. This is because they receive and admit patients with different illnesses. Due to their limited number, a nurse might be overwhelmed by the complicated and challenging tasks. Hence, this policy if enacted will be of great help to both nurses and patients of this country. Finally, it has also caused psychological problems among nurses. This is because these nurses work for long hours, and they have limited time to take care of themselves. A large number of them in the country spend most of their time taking care of patients in hospitals. Hence, sometimes they may be depressed when they see the

An Overview of In-Car Information Systems Essay

An Overview of In-Car Information Systems - Essay Example However, these devices, which have little to do with the actual driving of the car, are becoming more and more advanced - presenting many problems for designers and users alike. The permanently increasing complexity of in-car electronics and the rapidly growing amount of sensors, actuators and electronic control units, make the data increasingly more difficult to keep secure, correct and failsafe. In a recent survey carried out by Goldman Sachs in America, there are approximately 200 million cars in the United States and an incredible 500 million passenger hours each week is spent inside them. In another survey, Delphi Automotive research found that more than a third of PDA owners use their PDA's whilst driving and that almost half of all US motorists would like the facility to access their e-mail whilst on the road.2 Car makers are, of course, nervous about motorists not paying attention to the road and having accidents, as well as the remote possibility of a glitch in the add-on electronics triggering a brake seizure or engine shutdown. The possibility of expensive lawsuits against them is a risk that they do not want to take. This threat has, until now, made most mainstream manufacturers shy away from providing too much computer control in their vehicles. In recent years this has led to a surge of activity in the development and sale of add-on products by third party manufacturers for vehicles to provide entertainment, navigation and comfort controls. Now the trend seems to be for car makers to provide much more complicated electronics as standard in even comparatively cheap models. All of this has predictably created a huge debate as to whether this type of electronic aid should be allowed to be used whilst driving the car or at least whether these aids are wanted or not. Studies into driving safety are, of course, not new. Driving whilst Drunk or under the influence of drugs has for many decades been seen as a serious problem on our roads and can result in a ban for the offender, if caught. More recently though with the widespread use of mobile phones, legislation has been put in place in order to make our roads safer. As of the first of December 2003, the use of mobile phones whilst driving in the UK has been made illegal due to an increasing number of mobile phone related incidents on the roads. Many now argue that tuning in a car radio or programming a GPS system whilst on the move is just as dangerous whilst driving, though no laws exist currently in the UK to restrict the use of these whilst driving. In America, many cities and states have similar laws regarding mobile handsets and many arguments on the safety of in-car electronics have been made. The New England Journal of Medicine, for example, published an article in 1997 claiming that cell phone users have the same chance of accidents as drunken drivers and also warned against concluding "that cellular telephones are harmful and that their use

Assignmnet for marketing Essay Example | Topics and Well Written Essays - 750 words - 1

Assignmnet for marketing - Essay Example cow being a sacred animal, he began to communicate well with them. 2. Todd could not adjust into Indian environment initially due to which he could not bring the success rate of call centre i.e. Minutes per incident rate, to the desired standard. However, the incident of Holi helped him understand Indian values (Outsourced, 2007). Once, he stopped resisting Indian norms and values, provided appropriate rewards to his employees and shared his success with others, things became easier for him. The movie also managed to illustrate that respect helped Todd gain support of his team members and also of other people that he encountered during his stay in India. For example, Todd encountered a difficult situation when his supervisor comes to assess the performance and due to poor infrastructure, the whole building is flooded (Outsourced, 2007). With the help of his staff, he manages to demonstrate exceptional managerial skills. Also, the children on the streets decorating his cell phone also shows that mutual respect is important for people to have a stren gthen relationship. 3. Todd tried correcting Puru various times however he later on realized that Puru is not much aware of American accent and correcting him every time will not help him. Furthermore, he was also very reluctant to be part of this new change that was imposed on him and wanted to invest little effort in every aspect of this new life. That is why he did not even try correcting his landlady when she called him ‘Toad’ (Outsourced, 2007). 4. The movie projects an idea that all human beings have basic needs and motivations despite belonging to different cultures. This notion was supported by the scene where call centre staff shared their queries with Todd if they can purchase some of the products that they have been selling to American consumers. Knowing that, Todd was amazed at

Multi-sensory Impairments Affecting Children's Development Essay

Multi-sensory Impairments Affecting Children's Development - Essay Example I felt it was crucial that I develop strategies that help them to connect with the world. My main aim was to enable them to experience the world around, and motivate them to move on. Overall, I was determined to incorporate strategies to overcome difficulties in accessing world around them. Introduction ‘A deaf-blind child is not a deaf child who cannot see or a blind child who cannot hear; the problem is not an additive one of deafness plus blindness. Nor is it solely one of communication or perception. It encompasses all these things and more. The deaf-blind are multisensory deprived; they are unable to utilize their distance senses of vision and hearing to receive non-distorted information.’ (McInnes & Treffery, 2001:2) The deafblind, like a multi-sensory impaired child, lacks the capability to use his/her senses to receive and process information. This is due to the limited access to information received through damaged senses. The deafblind children face a complexity of issues such as failure to communicate effectively in their social environment and interpreting events. This often results to restriction of the affected individuals in accessing and acquiring important information, as well as hampering their development (Chen, 1993, 1996 & 1999; Chen & Dote-Kwan, 1998; Fraiberg, 1977; McInners, 1999; McInners & Treffery, 2001; Mednick, 2004; Murdoch, 1994; Orelove et al., 2004; Wasserman et al., 1985). In this assignment, I will explain the complexity of needs that multi-sensory impaired children experience, and how this affects their development, knowledge, and understanding of the world around them. I will also seek to explore possible strategies that could be implemented to gradually extend thei r worlds, based on my observations of two particular pupils in my school. This assignment is divided into the following three sections. Firstly, I will attempt to define multi-sensory impairment and thoroughly explore its direct impact on learning on a day-to-day basis. Secondly, I will outline the abilities of two particular pupils in order to gain an insight into their learning. Finally, I will discuss various strategies, which would enable the pupils to access and improve their understanding and knowledge of the world, including a comprehensive reasoning behind the choice made and its effectiveness in practice. My role in relation to this project chiefly concerned observing and working with pupils. It was important to collaborate with teachers and support staff, as they could provide additional knowledge and experience of the children. In addition, I received a lot of support from my colleagues in this project. My objective was to find was of improving learning opportunities for pupils. Therefore, it was crucial to facilitate various strategies to increase pupils’ awareness, understanding, and knowledge of the world around them. Meaning and definition of multi-sensory impairment Children with multi–sensory impairment have historically been referred to as â€Å"deafblind†. Indeed, some people still refer to them as deafblind (Best, 1983; Brown, 1997; Brown & Bates, 2011; Collins, et al., 1991; Miles & Riggio, 2011; SENSE, 2011). In my opinion, being deafblind is different from being multi-sensory impaired. Children with multi-sensory impairment have more complex needs than deafblind. When it comes to cognition, it is even more difficult to determine their intellectual abilities and capabilities (DfE, 2011; DfH, 2011; Murdoch 1992; Pallant, 2011). According to available literature, the task of recognizing and identifying the needs of multi-sensory impaired children with regard to learning and educational needs is one of the key barriers f aced by educators

Grammatical Structures of English and Spanish Essay

Grammatical Structures of English and Spanish - Essay Example According to Stockwell and Bowen (2005, 77), the basic structure of the Spanish sentence is the same with English sentences. For example, just like in English, the word order of the Spanish sentence has generally followed the Subject-Verb-Object order. Generally, many experts concur this may be attributed to the fact that both Spanish and English language grammar structures are usually based on the tense. However, it is worth noticing that Spanish allows for more grammatical structure flexibility and this can be explained by the placement of the word â€Å"no† (not) at the end of the sentence to put more emphasis on it. This flexibility usually results in non standard syntax when Spanish is directly translated into English . Another visible grammatical feature of the above Spanish sentence with respect to structural similarities and differences with English language is the use of the relative pronouns. Spanish language has a wide range of pronouns that are often used differently as compared to the English pronouns. Some of the common Spanish relative pronouns that are commonly used in everyday Spanish include la que(singular feminine), los que(plural masculine) and las que(plural feminine). For example, the Spanish relative pronoun â€Å"que† has been used twice in the above sentence to refer to both a person and an object. ... â€Å"that the boy† and â€Å"que se escapo†Ã¢â‚¬ ¦Ã¢â‚¬ ¦. â€Å"who escaped† as used in the first part of the sentence have all been applied to refer to the boy(singular masculine). Generally, in most cases, the use of â€Å"que† in either objects or subject position in Spanish is often equivalent of the use of the English words such as â€Å"whom, who, that and which† in the contemporary English grammar as shown in the following examples: El hombre que es pobre†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦The man â€Å"who† is poor (Person, Subject) La senorita que conoci†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ The young lady â€Å"whom† I met (Person, Object) In English, relative clause usually follows the noun which it modifies. The choice of relative pronoun is normally affected by whether the clause is modifying human or non-human noun as well as the role of the relative pronoun in the rel ative clause2. For example, â€Å"who† is applied for a human antecedent while â€Å"that† is only used for a non human antecedent. However, a major difference in the use of relative pronouns in Spanish and English is that while relative pronoun is usually omitted in English, this is not the case in Spanish as shown below: La casa  que  compramos es nueva†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦The house â€Å"that† we bought is new. As seen in the English version, the relative pronoun â€Å"that† can easily be omitted without changing the meaning of the sentence. On the other hand, just like English, Spanish also has a number of definitive article articles (equivalent to â€Å"the†) as well as indefinite articles (equivalent to the English â€Å"a/an, some†). However, unlike English, the Spanish articles are normally categorized into feminine, masculine, adjective, singular or plural. Lastly, with regard, to verb Ser/estar, the word â€Å"se † in the

Anthropological Survey of Grand Canyon University Essay

Anthropological Survey of Grand Canyon University - Essay Example It further elaborates that the idea may have come during the early 1920's, from students and faculty of a failed Baptist college in New Mexico. Grand Canyon University still employs a Christian based education, as the original founders intended. Grand Canyon University prepares learners to become global citizens, critical thinkers, effective communicators and responsible leaders by providing an academically challenging, values-based curriculum from the context of our Christian heritage. (Mission, Vision, Philosophy.). Globalization is a move from local cultures only to linking isolated communities of people and levels of education, expanding them across regions and continents; or in other words, removing boundaries from our world. Globalization in this sense can reduce the deficiencies of third world countries or just people with less financial resources by the offering technological advances and with available information on Christianity without leaving home. The below four statements are my brief interpretation of the four pillars. Grand Canyon University builds on its reputation with Academic Advancement by stretching intellectual capacity and gaining vital knowledge and using critical thinking skills. Second, it employs Christian Camaraderie by encouraging new friends who become lifelong "brothers and sisters in Christ" and then participate with them by serving fellow students and the surrounding community. Third, with Extracurricular Excellence it offers both intramural as well as intercollegiate sports opportunities. Finally, the fourth pillar is Wellness & Well-Being in using the fitness center, tennis and basketball courts, as well as, a health care center that gives nursing and athletic training majors a place to develop their care-giving skills. (Four Pillars, n.d.) My spiritual values, ethics, and traditions. I am Baptist, compassionate, fun, honest, and trustworthy. Being Baptist means adhering to the Baptist Faith Based Message which can be found at any Baptist church and also online the Internet. My practice of faith is taken only from the Scriptures of the Old and New Testaments of the Holy Bible. I believe that the scriptures are to be read as is and not changed. I believe in the holy trinity of God, Jesus Christ and the Holy Ghost. I believe it is important to accept Christ, to be sanctified by His Spirit, so that I will never fall away from the state of grace. But if I fall into sin through neglect and temptation - human attributes, repentance is salvation of grace by the power of God through faith. The Baptist also believes in missionary efforts and evangelism. Christianity is the faith of enlightenment and intelligence. An education for any Christian should balance between academic freedom and academic responsibility. The freedom of a teacher in a Christian school, college, or se minary is limited by the pre-eminence of Jesus Christ, by the authoritative nature of the Scriptures, and by the distinct purpose for which the school exists. Conclusion I find myself often in conversation with other students that are ethnically and geographically diverse from me. The conversations or debates are often enlightening because I find that there are more than one

Income by Education Essay Example | Topics and Well Written Essays - 250 words

Income by Education - Essay Example Regardless of whether a person held an arts or a science degree, such an individual has a better chance of earning more and securing employment fast compared to a person without such qualifications (Baum & Payea, 2005). Thus, depending on the level of ones income, it would be appropriate to pursue higher education. Higher education is certain to improve on individuals skills and give him or her better chance of taking advantage of upcoming employment opportunities. Needless to say, some disciplines attract more pay than others and it would do no harm going for a degree that will help a person to earn more. A person can save in advance and acquire a debt in order to finance a degree program of their choice (Burnsed, 2011). Globalization has made competition to be stiffer through outsourcing. Higher education has become all the more important in today’s society more than ever before. Corporations equate competence and skillfulness to the level of education possessed by an individual. Besides that, every individual should aspire to live, to love, to learn and to leave a legacy. Higher learning plays a pivotal role in a persons self

Unionization of a Parker-Hannifin Corp Research Paper

Unionization of a Parker-Hannifin Corp - Research Paper Example This creates ways that are more sustainable getting materials and people, to places that they want to go. The employees are free to join labor unions. However, the employees and management must agree on collective bargaining. In case of a strike, the workers have to reach to a tentative agreement with the management, like the case in Toronto, where an agreement was reached hours after extending deadline of the strike, on June 23, 2010 (Bennett, 2009). Bennett claims that the company’s spokesman, John Arnone had failed to give an accord details with two workers of the Canadian Auto, who represented 2,700 office and production workers. Other strikes that were solved by unionization and management negotiations were in 2000, where job security and pension negotiations collapsed. Parker-Hannifin is concerned with the manufacture of design, and marketing of systems and components for users and builders of durable goods. On June 30, 1987, Bennett assess that the company had 28,708 em ployees, where only 6.5% (18570 were union members. In this company, there is no collective bargaining between the management and the employees, on issues concerning them. The company’s labor rules and practices are practiced as per the management’s will, without any agreement with the employees. This has really down played the employees welfare, while the company reaps substantial benefits. What are the differences in the bargaining powers of employees between the two companies? And, what are their bargaining items?

The Federal Law in the United Arab Emirates Essay

The Federal Law in the United Arab Emirates - Essay Example These federal rules are made to ensure that all people of the federation abide by the standards set and deemed appropriate for public good and national betterment in all terms by the officiating bodies of the seven Emirates through their officials. This paper will discuss within its context the creation of the UAE federation, the constitution, the federal laws and the creation of federal business laws that already exist within UAE. Key words: federal state, federal law, constitution, business law Federal Law in the United Arab Emirates The United Arab Emirates: Starting Point The UAE is a federation of seven Emirates comprising Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah and Umm Al Quwain. It was formed on the 2nd of December 1971 (Latham & Watkins LLP, 2011, p. 1). The UAE federal constitution was adopted and accepted in 1996. It ensures the allocation of powers between the federal government and the government of each Emirate. It is one of the largerst countries in t he Gulf with a land area that extends to 83,000 square kilometers and a population of 2.6 million (Gulf Law, 2011). Ethnicities that comprise the total population of the United Arab Emirates are: Indians with a total census of 1.75 million, Pakistani with 1.25 million counts, Bangladeshi at a rate of 500,000, other inhabitants of Asian origin amount to one million according to the census, European and African comprising 500,000, while the population of Emirati amounts to 890,000. Majority of the people in UAE are Muslims at the rate of 96% compared to the Hindu and Christian sects present in the country. The official language is Arabic though English, Hindi, Urdu, Bengali are also used widely (U. S. Department of State, Bureau of Near Eastern Affairs, 2011). The Government There is still an independent type of governance in each Emirate since the UAE is a loose federation of seven Emirates with its own ruler in each of them. Under the provisional constitution of 1971, each Emirate c ontrols its own activities and reserves considerable powers including control over mineral rights, such as oil and gas, as well as revenues. But over time the federal powers have developed slowly and the constitution has established set of rules under the creation of President as the chief of state and Vice President as second of rule, each having a fixed term of 5 year service. Other members of the government includes: a Council of Ministers, led by a Prime Minister as the head of the government; a supreme council of rulers; and a Federal National Council of 40 members wherein 20 members are appointed by the Emirate rulers and other half of 20 members are elected through an electorate by the rulers of each emirate (U.S. Department of State, Bureau on Near Eastern Affairs, 2011). Within a remarkably short span of time since the creation of the federation, the United Arab Emirates managed to create a stable country with a booming economy based on free trade. Today the economic status of UAE has earned it a reputation as one of the leading economic icons in the Middle East. This is one of the main reasons why lots of people and business builders and investors thrive to work or build businesses within boundaries of the Federation. The reputation of the Emirates as a free trade area was enhanced with rapidly developing free zones and the oil

Disparities between the Poor and the Rich in the Early to Mid 1800s Research Paper

Disparities between the Poor and the Rich in the Early to Mid 1800s (Pre Civil War) - Research Paper Example Pre-civil period in America was a time for innovation and changes. The nation consisted of farmers and it was mainly underdeveloped. Still, the society managed to turn into a powerful economic nation, which was able to develop economy and make their country a more progressive one. The North in America was an industrialized region, at the same time while the South was an agricultural one. Therefore, it is no wonder that there was an evident split between the rich and poor layers of the society. The Northerners turned into a powerful middle class, which was striving for economic and social improvements in the name of democratic future and the Southerners stuck at feudal principles of governing and relied on free labor power of the slaves. The background events of pre-civil war years in America The first step towards civil war events in America can be found during the period of the Market Revolution. There was a need to introduce a social and technological shift and to make a transitive step from the agricultural economy to the economy based on wages and the exchange of goods and services. This transformation was a great challenge for the North and the South in America. Eli Whitney was the initiator of the cotton gin production and he developed the process of manufacturing of goods with the interchangeable parts (). Cyrus McCormick introduced the mechanical mower-reaper and in such a way the process of grain production in the West was revolutionized (). There are also many other essential background events happening in the country at that time. For example, the emergence of Erie Canal and the Cumberland Road were associated with introduction of the steamboat and railroad. These facts can be considered as the improvements towards the perfection of economic relations between the North and the West of the country (Collier and Sambanis, 2005). We can see that America during antebellum years was moving towards urbanization and industrialization. In 1820 there were mill ions of migrants in the country. People were not satisfied with the lives they had and wanted to have something better. They left their farms and rushed into urbanized and developed cities of the North. In order to advance industrial economy, the North of America needed more and more workers. Consequently, farmers flooded the Northern part of the country together with immigrants from Ireland and Scotland. Therefore, there was a coming split between rich and poor social classes in America. This social turmoil resulted in dramatic background of the civil war in America. The changing society The abovementioned revolutionary events should be considered from the positive perspective as well. Thus, the introduction of the wage labor system was a determinant factor for the development of the first middle class. Various reforms were initiated by the representatives of this class, which consisted of white-collar workers and professional laborers. For example, this social class made an emphas is on the necessity to reduce alcohol consumption, abolish prostitution, improve living conditions in prisons and insane asylums, invest more money into and develop education, remove slavery as a social phenomenon (Sheehan-Dean, 2011). At the political level of the country, different changes and reforms occurred as well. Thus, the rights of the different states were the most striking issues during that period of time. There were

A Modest Proposal Essay Example for Free

A Modest Proposal Essay Jonathan Swift, a satirical author from the 1600’s and 1700’s, wrote A Modest Proposal, in 1729 to bring to the attention of the Irish officials that the poor were in dire need of help. In this essay, Swift proposes that the poor sell their children to upperclassmen for ten shillings in graphic detail (Swift 3). Through this disturbing mental image that readers were not able to look away from, the author successfully conveyed his message to the Irish people and managed to ultimately get them to help their own citizens. In modern society, the poor are growing poorer and the rich are growing richer, just like in the 1700’s. The lower class is not much different than the Irish lower class conditions was three hundred years in the past. The similarities of the lower classes are that the rich are of a much smaller percent, the poor are not receiving the help that they should, and that jobs are not readily available to anyone despite popular belief. The movement against Wall Street’s 1% was not effective due to these reasonings. The percentage ratio between the rich and the poor, in both eras, respectively run from extremely low to very high. In an article written for The Los Angeles Times on December 4th, 2011, the author clearly states how â€Å"we are fighting the 1% because they possess most of the nations wealth†¦ They are the enemy of us the 99% who toil at low-wage jobs†¦ and yet pay our fair share of taxes. † (Schiller 1) In this quote, the percent of people without jobs is comparable to that in Swift’s time. As Darell Figgis explains, â€Å"Throughout the eighteenth century the state of that nation was inconceivably wretched. It was rack-rented mercilessly, without let or hindrance or prospect of remedy (1)†. Eighteenth century Ireland was in a worse state of living than the poor in the United States. In eighteenth century Ireland, anyone who was not part of royalty was part of poverty. In this case, jobs were unavailable to most people who were of poor descent. The job most of the poor were able to acquire was a begging job, and even then life was difficult. Even local farmers were more fortunate than the beggars, since they were able to spare a little of their own harvest for heir families. Officials turned a blind eye to the problem, and ignored the pleas of the beggars and lower class. If the United States continues to go down this path, soon the country will face the same fate as that of 18th century Ireland. Occupy Wall Street was a major event that happened in New York City to fight how the upper-class is not helping the less fortunate. Many people flocked to Wall Street to protest, bearing signs saying â€Å"We Are The 99%†, declaring how the so-called â€Å"1%† of the United States holds most of the money in the country. As Fox News writes, â€Å"The protesters have varied causes, but have spoken largely about unemployment and economic inequality, reserving most of their criticism for Wall Street. ‘We are the 99 percent,’ they chanted, contrasting themselves with the wealthiest 1 percent of Americans† (â€Å"Occupy Wall Street† 1). These people wanted to make their opinions known, clearly portraying their disapproval of the system today. The upper-class in society receives up to seventeen percent of the national income in total (McCormally 1). Even through this, there is no evidence that any help will come to the lower class any time soon. A Modest Proposal, written by the satirist Jonathan Swift, condemns the same fate to the Irish of the time. As Swift writes, â€Å"I am not in the least pain upon that matter, because it is very well known that [the Irish people] are every day dying and rotting by cold and famine, and filth and vermin, as fast as can be reasonably expected (Swift 4)†. This quote shows how horrid the living conditions of Ireland were during this time period. Upperclassmen did nothing to help this condition from progressing, and continued about their own ways, pretending that there was no real problem occurring. Likewise, in today’s society, many of the upperclassmen do not help the lower class. Though some actually do lend a helping hand to those people who need help the most, many lower class citizens have to work their way around a meager salary. In the time of Jonathan Swift, though the crisis was much more profound, there were still some similarities to the issues of today’s society. In his work of art, A Modest Proposal, he declares the problem, â€Å"And as to the young laborers, they are now in as hopeful a condition; they cannot get work, and consequently pine away for want of nourishment, to a degree that if at any time they are accidentally hired to common labor, they have not strength to perform it† (Swift 4). This statement is not too far away from the economic problems the United States is having today. Many college-bound students are unable to secure a job, thus making them rely on their parents for longer than ever before in history. The monetary issue has been growing ever larger since the most recent stock market crash, in which the Dow Jones dropped a total of 22. 11% within a week (Stock Market Crash of 2008. 2). However, the issue is currently under review, and hopefully a bailout is in the near future for people of the United States of America. In conclusion, there are many similarities between today’s poverty-driven streets and Ireland’s poor population. The upperclassmen, or, in today’s words, government, were not and are not paying attention to the dire needs that the countries needed to get through the hardship that should not have been. Jobs are scarcely available to anyone who does not know someone already with a job working for the same company. Even though this is the case, the government is not working to help out the situation, and is not focusing on what is needed; more jobs, less government spending on luxuries that are unrequired for the survival of the country itself. The rich are growing richer as the poor’s funds are growing thinner and, much like the issues addressed in A Modest Proposal, help from officials is not in sight.

The Swimmer Essay Example for Free

The Swimmer Essay Within John Cheerver’s, The Swimmer we can learn a lot about life choices and priorities. Cheerver demonstrates the effect of social standing in the novel through the eyes of the main character Needy. Needy has let his social standing overpower him, which eventually leads him to a life without social activity. Cheerver effectively communicates his message to the reader by combining a wide variety of symbolism and excitement. Throughout the novel the author uses a plethora of examples to display his message and even incorporates his views within the theme of the novel. A respectable theme in The Swimmer is the inevitable passage of time. This theme is clearly established through the protagonist of the novel, Needy. In the beginning of the story the author provides the reader with a clear background of Needy’s life. The information about Needy’s life is crucial to the story because it helps the reader understand and connect with the character. Needy believes that he does not have to keep in touch with his friends because the life he leads. With his high social standing, Needy believes that he is inferior to others. Life continues to pass by as Needy lives his life on the outskirts. It isn’t until it’s too late that Needy becomes aware of his surroundings and realizes he has wasted much of his life. The damage he has caused in life cannot be undone due to his lack of care and concern for others. Not only is Needy’s social life irreplaceable at the end of the novel, but he has become dependent on alcohol. It appears that Needy has grown to become his own worst enemy in life. On the contrary, Cheerver helps develop his theme of the novel through the use of symbolism. Within, The Swimmer, symbolism is frequently used as a technique to tie together the story. For example, the author portrays symbolism within the text through the multiple swimming pools Needy encounters. Each swimming pool Needy comes across represents a different time period in his life and a different group of friends Needy has known. As Needy swims from pool to pool he comes across his haunting past. Not aware of his surroundings, he continues on from pool to pool. Swimming pools arent the only symbolic object within the text. Empty houses are also part of the symbolism that is used within the novel. Needy reaches his own backyard to find an empty house with locked doors. This abandoned house becomes a symbol for Needy’s lonely and unsociable life. When Needy is at the house he finally comes to reality with his life. He finally comes to the realization that he has pushed away everyone close in his life . He has no one to talk to and feels as though he is lonely in the world. Not only does Cheerver use symbolism in his story but he also incorporates imagery. The author uses seasons as a way to help readers understand the different stages in Needy’s life. The author uses the warmer months to represent happier moments in Needys life while the colder months portray the weary and unsettling moments in his life. Seasons come and go, and so do people in our life. Needy thought that his life was untouchable, but soon came down from his cloud and realized what he had done. The theme of the inevitable passage of time truly represents the novel. People can take this story and easily connect it to their own lives. Coming from Cheerver’s past, this novel appears to be a mockery of his life. By mocking his own life, the author wants his readers to open their eyes and realize that the only thing that constantly changes is time itself. With that being said, Cheerver wanted to be a mediator for those who have started to jump into pools, and to those who have yet to jump. He warns those who have not â€Å"stepped† into the pool to step back from the edge and take a good look at what’s around them. He hopes to inform readers to never take anything for granted because nothings lasts forever.

Children cant be disciples so they cant be Christians either Essay Example for Free

Children cant be disciples so they cant be Christians either Essay I believe this statement has many argues for and against this view, I will be looking at both sides of this argument and producing my view. It is very hard when discussing Christianity and in which the age of someone is defined a child or adult, in the Christian world, is a child judged as an adult at the young age of 5 or 6? When a child is confirmed at the age of 14 or 15? Or is when you are legally classified as an adult at the age of 18? But who can put the boundaries on faith, religion and your own personal beliefs? In Marks Gospel we learn that we should have child like qualities, this is telling us that child like qualities is what we need to be a good Christian, Honesty, enthusiasm, trust no matter what the case may be but then on the other hand they may not be spiritually and intellectually developed yet and be able to understand the aspects of being a Christian and disciple of Jesus, they believe in such things as Father Christmas, the Easter Bunny Rabbit and the tooth fairy their beliefs for that is strong. They have faith in these and great enthusiasm but to their knowledge all of this is real not make belief therefore they can not have the complete commitment and understanding of being a Christian but they can learn and develop into one. Some may say that Children are more like Christians then anyone because they disciplined, they attended church, say there prayers and tend not to commit crimes and obey by the 10 commandments as adults tend to be able to do that more. Children such as babys cannot make a commitment for life and decide for themselves so they can be baptised and Godparents and parents will help guide you to Jesus until you can make your own decision and choose to get confirmed which is a positive response. A faith of a child can come from their parents who have faith but then how can these young people be able to understand it unless you have experienced something to believe it, which is the case in many stories, so then When children have had a life changing experience are they criticised for not knowing how to be a Christian? Children may be selfish as they need a lot of care and it is all about themselves but they can do kind deeds spend time with disabled people and do kind gestures which is all about being a disciple of Jesus and following the nature of discipleship in the beginning in Marks Gospel. Based on these arguments I believe to an extent that children can be disciples of Jesus and good Christians because as long as they believe and act as a Christian they have hope and faith in God, and in time their knowledge will grow as they follow the foot steps of Jesus.

The House of Mango Street by Sandra Cisneros Essay Example for Free

The House of Mango Street by Sandra Cisneros Essay The House of Mango Street is a story written in vignettes, which shows how a girl grows up and how she is maturing. In this story there are some vignettes that specify when she is growing up and that show some of steps that take part as people grow up. The House of Mango Street is a coming of age story where Esperanza, the protagonist, is growing up as the story progresses. Esperanza is a girl that has is sort of poor but not completely. They have moved from place to place until they settled at a house in Mango Street when she was eight years old. There she starts to grow up and becoming more mature. In a vignette called hips she discovers she starts growing hips. Then she with her sister and friend start telling each other why women grow hips. This shows that Esperanza is starting to become a woman. This is because she is starting to grow hips and that is an important change and sign that a girl is indeed growing up. In addition, she is now aware that she is becoming a woman and is starting to develop. This shows that because she starts telling his two sisters and her friend about her growing hips. This is because she is interested and exited about the fact that she now starts to have hips. Furthermore, they start to discuss and argue about why women have hips. This shows that they as girls are growing up, but the things they argue about still show that they are not so mature but start maturing. This is because they still have childish beliefs about why they grow hips. Hips tells us how Esperanza is growing up and they start the maturing process. Esperanza as we know is a sort of poor person and she has no money to buy too many things. There is a vignette called chanclas were she starts to feel ashamed of her shoes that were old and ruined. This shows that she is starting to be aware of how she looks and if she looks fine or bad. This is because as she starts to mature and grow up she starts to develop more vanity. In addition, she starts to notice that boys are looking at her and that makes her try to be as beautiful as she can possibly be. This shows that as she matures, and as she starts to notice boys and vice versa she feels the urge of being attractive to them and to grab their attention. This is because she knows that to get married or to attract boys she has to be  beautiful enough for the boys. Furthermore, as the vignette develops it says that she in the urge of trying to look good, and starts to hide her shoes under her dress. This shows that she is aware that people are looking at her and makes her feel uneasy about her shoes. This is because she sees a boy looking at her from the other side and it sets her shame wild trying to hide the shoes. This vignette shows us how she starts to feel ashamed of her things and how much she cares about her appearance. The House of Mango Street is a story written in vignettes, which shows how a girl grows up and how she is maturing. The story shows us how Esperanza, the protagonist, changes from a girl to a woman. For me the story was a little confusing because of me being a boy and the story about a girl. For the conclusion the story was a coming of age story that tells us the side that we dont know about people like Esperanza and how they grow up.

Management In Retail Asda Information Technology Essay

Management In Retail Asda Information Technology Essay The wide spread growth of business which consists of several functionalities lead to the invention of Enterprise resource planning system with better customer management system.. Also the increased use of computers and internet has encouraged many organizations to do business online. Most of the businesses try to interact with their potential and existing customers through internet via opinions on blogs, online discussion forums, and consumer product review websites. Any organization with a close consumer base like the should think how to use web 2.0 applications to enhance the business. Especially the large retail companies with large customer base should use the latest technologies like web 2.0 to be competitive and to provide better customer service. Currently many large retail organizations like many large-scale supermarkets have managed to incorporate Enterprise resource planning in to their business. Further, the customer management plays a very critical role on the success of those businesses. The organizations, which are providing excellent customer service, have better competitive advantage over the others who do similar businesses. A brief introduction about Enterprise Resource Planning, Customer service management and Web 2.0 will help the readers to understand the research better. Firstly, ERP, which is an abbreviation for Enterprise Resource Planning, which is basically an integration of business management practices and modern technology. Information Technology (IT) is integrated with the other business processes such as Human resources, Finance etc in order to achieve the business objectives of the company. ERP consists of three most important components; Business Management Practices, Information Technology and Specific Business Objectives. Moreover, it is a huge software architecture, which helps to integrate information of the functional units of large businesses that are geographically scattered. . Customer management system aimed at improving the relationship between enterprises and customers. Many companies, to learn more about the customer needs and behaviors in order to build a strong relationship with them. This process also help those companies to gather information about customers, sales, marketing effectiveness, responsiveness and market trends which will help them to be competitive in their businesses. This dissertation will critically analyse the impact of Customer Relationship Management in ASDA and to analyse the ways in which it can be successfully used to gain competitive advantage. The answer is sought through a comprehensive analysis of the retail companies such as large supermarkets that uses Information Technology and engaged in Customer Relationship Management to improve their businesses. . Further, Expert opinions in regard to this subject, through interviews and questionnaires, will be sought from those companies to suggest new ways to enhance the business opportunities by mitigating the potential risk with the use of these systems. Problem definition Based on the research done on current IT field, I found that web 2.0 is very popular between everyone. And to relate it to more practical scenario, I decided to do a research on how this can be successfully put in to practice for the improvement of information sharing. Further, customer Management, which plays a key role in those companies and to find a better method to improve the customer Management through the information sharing with the new technology like web 2.0. Research questions The following research problems and questions can be used to analyze this problem to find an effective way to solve the problems. Main Question What are the important aspects of Customer Relationship Management in a retail outlet and how Information Technology can be used to enhance its functionality? (Enterprise resource planning systems and the use of web 2.0 for information sharing) Sub Questions What is CRM and what it means to retail organizations? The use of Information Technology in a retail outlet? Opportunities and risks of web 2.0 to a retail organization and the ways in which it can be handled to gain completive advantage over other competitors? How can retail organisation like ASDA, can incorporate information technology in to the business to improve its customer relationship management? The CRM models that can guide to build successful leading retail businesses. Aims and Objective Based on the research done on the retail outlet such as ASDA were customer relationship management plays a key role in its survival. With the current technological advancement the Information technology plays a key role. With such requirements, I found that web 2.0 is very popular between everyone. And to relate it to more practical scenario, I decided to do a research on how this can be successfully put in to practice for the improvement of information sharing. Further, customer Management, which plays a key role in those companies and to find a better method to improve the customer Management through the information sharing with the new technology like web 2.0. And also in this internet age everything done via web applications and therefore the Web 2.0 plays a key role in the future development of Business like retail outlets were customer uses internet to buy goods and services. Framework The related research is structured in the following way: As a primary step of the thesis undertaken, I would like to focus on the literature review to undergo a thorough study in the field of CRM to find out the risks and opportunities exist for an organization to adopt these popular tools to the improvement and productivity of the business. As a secondary step, with the knowledge gained from these studies, the survey is to be carried out in two phases. In the first phase of the survey involve designing and distributing survey questionnaires among the friends and colleges who works or shops at a retail outlet like ASDA with in UK . As a second phase of the survey involve follow up interviews with the respondents to gather further information in the relevant areas which are covered in the questionnaires. At the end the data collected through these phases are analysed to come up with some suggestions that can help the organization to attain benefits through IT. Gantt Chart It is a tool developed by Henry Gantt in 1917, to provide a simple visual representation of the task or activities that make up a research project. In this the research time scale can be divided into sub stages and each main activity can be scheduled according a time limit. The time we estimated each task is represented by the length of an associated horizontal bar, whilst the tasks start and finish times are represented on the tile line.(Mark Saunders, Philip Lewis, Adrian Thornhill, 2009) (Refer Appendix -1 -Dissertation schedule) Literature Review 2.1 Introduction about CRM. Wikipedia defines Customer relationship management (CRM) as a broadly recognized, widely-implemented strategy for managing and nurturing a companys interactions with clients and sales prospects (Wiki, 2010). CRM uses the technology is used to organize and automate business processes such as sales activities, marketing, customer service and technical support. But the ultimate goal of CRM is attract new clients, keep the existing clients happy and save cost in marketing and customer service. Many organizations build their own databases that describe about customer and their relationship with the organization that enable the management and sales people to offer products and services that suits the customer expectations. Generally the application architecture of the CRM has three important parts namely operational CRM, Analytical CRM and collaborative CRM. Operational CRM is to handle the front office business processes including customer service, marketing and sales, whereas the analytical CRM focus on analysing the customer segments based on the data collected within Operational CRM. Finally the collaborative CRM help the organization to interact with customers using all the available channels to find solution that bring all the entities together in order for the company to provide better service to its customers. The new technology inventions and the use of internet have brought new ways of doing business. The companys future success and its profitability is heavily depends on how that company treats its customers, that is why many companies including retailers invest heavily on improving the ways of doing business to improve customer satisfaction. Firms develop strategies and technologies for implementing better customer service management to be profitable in the current intensive and dynamic market environment (Pani and Venugopal, 2008). There are many current IT developments in the retail sector that can help the retailers to gain competitive advantage over its competitors. Following IT systems such as Self checkout systems, new multimedia displays, electronic shelf labelling, and fraud detection systems, U-Scan (the worlds widely used self checkout systems), Loss prevention software and Corema (helping retailers to create deliver and track loyalty programs and targeted offers and promotions) are used by many retailers to gain customer satisfaction. Further, the emerging technology like intelligent agents can be used as a tool to achieve e-CRM in internet. 2.2 Evaluation of Digital Media The rise of the internet in 90s created a new mechanism to distribute information among people. In the PC era the physical data is stored in digital form in to CDs and flash drives but, with the wide use of internet the web 2.0 technology emerged to enable two way , many to many communication via internet in the form of feedback, ideas, reviews and recommendations which encourages the participation of the interested parties. The following four developments are the crucial milestones that the internet media has gone through in the past decade. The primary development can be stated as the development of website communities that can be considered as an originator of the current time wikis and blogs, which is followed by the introduction of rich site summery (RSS) which is used to manage the frequently updated contents. The next milestone of this development process was the introduction of search engine marketing where the advertisement is returned just in time. The Googles Ad Words is one such example of this which helps many small businesses to reach many new customers. The final developments was the introduction of behavioural targeting which creates a profile based on the user history and other information to target the customers according to their preferences. (Shih,2009) 2.3 Web 2.0 The web communication technology field has emerged through different innovations. The latest revolution in this field is called Web 2.0 . It was considered as the first phase of web evolution. This concept was first identified during a conference brainstorming session between OReilly and MediaLive International. Web 2.0 doesnt have a hard defined boundary therefore, It can be simply described as a set of principles and practices that tie together a veritable solar system of sites that demonstrate some or all of those principles, at a varying distance from that core (O Reilly,2005). Finding a common definition for web 2.0 was a tedious task for the researchers. Therefore , we can come to a common understanding by analysing the definitions that are given by different researchers in this field. According to Tim OReilly: Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them. Former Vice President of Product Management at Google Adam Bosworth describes Web 2.0 as rich intelligent clients who share information across the web and deal with richer media (photos, sound, video). Although different people have different opinion about web 2.0, all of them agree that it is a better we communication platform which has the ability to harness collective intelligence, enhance the user participation and collaboration. Therefore, we all agree on the fact that it brings new cutting edge opportunity for the overall users. The second phase of the web evolution is emerging and it is called Web3.0 . During Web 1.0 era the contents are purely created by the producers for the users to share among them. But during the Web 2.0 the users have given the chance to participate equally in the content creation. Finally the Web 3.0 has brought the users more closely to the machines so that both the producers and users can create more interactive dynamic contents. Users and developers define Web 3.0 as personalization of the Web. The primary target of web 3.0 is connecting different set of data that is produced by different people in different places so that the limitations that exist in Web 2.0 can be eliminated to improve the benefits that it bring to the users (Pattal et al,2009) . 2.3.1 Characteristics of Web 2.0 Web 2.0 has created a new revolution in the field of internet technology. But still there is a big confusion exist among the experts about the nature of web 2.0. Some have the opinion that there is no significant different between web 1.0 and web 2.0 but, others believe that it is a unique and revolutionary thing. By looking at the characteristics of this technology one can agree that it is different from other technologies that are existed before. Let us look at the key characteristics which clearly differentiate web 2.0 services from earlier technologies :(Chaffey, 2009) Network as platform: Unlike web 1.0, the web 2.0 has the ability to run the software application through the browsers with out installing it locally. Here the network act as a platform which host those applications. Rich user experience and open culture: One of the key benefits of web 2.0 is that,, it allow the reuse of the contents that are contributed by the others which encourage the people to share their knowledge to create an open culture .This freedom in knowledge sharing will encourage the user participation that can create a collective intelligence which can be beneficial to the company as well as to the society as a whole. Always beta: One of the key feature of web 2.0 is a continuous improvement . The services are constantly updated to improve the functionalities that are available in those services. Scalability: Wiki defines scalability as a desirable property of a system, a network, or a process, which indicates its ability to either handle growing amounts of work in a graceful manner. It also a key feature of web 2.0 that make it more efficient than its predecessors. Tagging: Rather than having to rely on use of formal classification systems (which may not be meaningful to many users) tags can be created by users. The tags, which may also be meaningful to their peers, provide communal ways of accessing Web resources. Embedding: Many examples of Web 2.0 services allow the content to be embedded in third party Web sites, blogs, etc. User interactive: Web 2.0 sites uses latest response technologies like AJAX , CSS in their sites which make them more user attractive and the use of these technologies make the website more dynamic which can incorporate more information in a given space. Simple design: Most of the Web 2.0 applications like social networking sites, photo sharing sites like Flicker etc are focused on single purpose which makes the users to understand the system quickly and the simple design enhance the usability of the system. 2.3.2 Web 2.0 Applications Web 2.0 contains variety of services and tools that enable the people to learn, communicate , and access information effectively. Here are some of the popular tools and services that are used to facilitate the collaboration among the users(Virkus,2008): del.icio.us: Users can bookmark their favourite sites and can share that with other users. RSS: RSS stands for really simple syndication feeds. RSS feed give a typical way of updating the wide range of web users with the list of headlines, notices and the most current information that are updated automatically by the publisher. (Myhill et al, 2009). Open access repositories: It provides a new way of publishing so that information is available for the large range of interested audience specially it is usefull in assessing research where the researchers need high level of publicity. (Myhill et al, 2009) Blogs: Herring et al defines the Blog as, frequently modified web pages in which dated entries are listed in reverse chronological order and he specify that it can create a close connectivity among the bloggers who are linked with each other to comment on each others blogs . Also, a blog can function as an online journal which is written by individual or by a group of people , and the people who has the common interest can use the blogs as a tool to share , reflect and debate about this common topic within the community of practice (Baumer et al,2008) Podcasts and Video blogs: Geoghegan and Klass define podcasting as audio content available on the Internet that can be automatically delivered to your computer or MP3 player. The core of the podcasting is of creating audio or video contents for the audience in order for them to listen to it whenever that is convenient for them. The convenience in acquiring these contents relieve the users from the time spent on searching and downloading, and they can utilize this time on something more beneficial for the company. The most current developments in portable information like the iPod and smart phones have increased the popularity of podcasting among young professionals (Ractham and Zhang, 2006). The information relevant to any tasks undertaken by the employees is essential for them to complete them successfully. Therefore accessing the information with less effort will motivate the employees to accomplish their task with less cost. Through podcasting the relevant information like latest conferences regarding the current technologies and developments can be made available to the IT professionals, for them to access the task relevant information which will help them complete their tasks more efficiently with no rejection. 2.4 Enterprise 2.0 The enterprise social software is a very important component of enterprise 2.0 also known as ERP 2.0. It is social software that is used by the organizations to manage their internal and external communication. According to Carl Frappaolo and Dan Keldsen the Enterprise 2.0 can be defined as a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise.(Wiki,2009). Generally the Web 2.0 refers to the technologies that are used to share information via internet, but the term Enterprise 2.0 is a specialized version of Web 2.0 which focus only on those platforms that companies can buy or build in order to make visible the practices and outputs of their knowledge workers. The technologies of Enterprise 2.0 such as search, links, authoring, tags and extensions provide an easy usability for the knowledge worker and it consist tools that can the help the knowledge work emerge from the workers which is an essential source for the productivity of the company.( McAfee, 2006). Over the years the initial novelty stage of Enterprise 2.0 has passed successfully by learning new things lessons through the challenges faced. Now the new practical focus is emerged on creating and managing of business communities, finding ways to deliver measurable business value and learning best ways through collaboration and social software. Many organizations are implementing enterprise 2.0 for their business which includes the components like enterprise social networking, wikis, and social CRM which can bring the potential benefits. (Hinchcliffe, 2009) . Research Design and Methodology 3.1 Introduction The research can give different meaning to different people. But simply research can be defined as a process of finding solutions to a problem after a thorough study and analysis of the situational factors( Sekaran and Bougie, 2003) . Any research can be categorised as academic or business research. The academic research is performed on scholar purpose which is not client oriented whereas, the business research is performed to investigate a specific problems in the work setting which are client oriented. The business research can be further classified as exploratory, descriptive and casual research based on the purpose of the research. The exploratory research is conducted to find out about any business opportunities, whereas the descriptive research is to describe the characteristics of people, groups, organizations or environments. But the purpose of casual research is to identify the cause and effect relationships. (Zikmund,2010) 3.2 Research process or Research methodology The research methodology or research process is influenced by the purpose of the research undertaken. Therefore it is very crucial to select an appropriate research process to attain successful results at the completion of the project. The study undertaken here follows a cyclic research process that contains a sequence of highly interrelated activities. As shown in the below figure, any research is started by selecting a research topic from the subject area related to your degree. Then further information has to be gathered about the topic by searching the literature of previous studies and other sources. Using the information gathered the general interest has to be narrowed down to a particular research problem that can be used to define the research questions. The next important step in the research process is the research design which starts with the research paradigm which is the framework that guides the research. After designing the research the relevant data should be collected using different data collection methods. According to the research paradigm the collected data should be analysed and presented in the thesis at the end of the research process. Choose a topic and search the Literature Review the literature and define the research problem /Research questions Design the research and write the proposal Collect the research data Analyse and interpret the research data Write the dissertation , thesis or research report Figure 3.1: Overview of Research process, Source: (Collis and Hussey,2009) 3.3 Research Approach The research process can be compared to a map, because there is no single right path that can be defined for a journey. The path one wants to take depends on where he wants to go and the resources that are allocated. Accordingly the research process that needs to be followed depends on the research undertaken and the resources and the time allocated to the specific project. (Zikmund, 2010) 3.4 Data collection methods Data collection methods are an important part of research design. The data that are collected during the research can be categorized as primary and secondary data. Primary data can be collected through the data collection methods like interviews and questionnaires whereas the secondary data can be gathered through books , periodicals ,government publications , media and company annual report. The time and cost can be saved through the use of secondary data but totally rely on the secondary data can have a risk of being obsolete (Sekaran and Bougie, 2010). 3.4.1 Interviewing Interviewing is one of the popular methods of collecting relevant data of the research undertaken. According to Kahn and Cannel the Interview can be defined as a discussion between two or more people. Interviews can be used to collect valid and reliable data which are relevant to the identified research questions and the objectives of the project. Interviews can be categorized as structured, semi structured or unstructured. Unstructured interviews dont contain any planned set of questions to be asked from the respondents. This will help to bring out some preliminary issues to the surface. Semi structured interviews are more flexible than the structured ones where the researcher got a theme of questions which can vary from one interview to the other. Finally the structured interviews are formal interviews which have identical standardized questions. A comprehensive study of CRM, CRM tools, Web2, ERP, and the importance of CRM in a retail outlet were carried through a literature survey. Questionnaire survey and interviews has been selected for the research methodology to conduct the selected research. The data that were collected through the questionnaires and interviews are recorded and the analysed under different criteria. At the end of the project time line, the findings of the research undertaken were presented in the final dissertation.